Frequently Asked Questions

  • Q. Are you a licensed company?

    A. Yes. We are licensed by the public carriage office under Licence Number: 00928901

  • Q. Is your service available day and night?

    A. Yes. We operate 24 hours 7 days a week, all through the year.

  • Q. Are your prices fixed?

    A. Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.

  • Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?

    A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

  • Q. How do i book an Airport Transfer?

    A. Easy, from home page, just fill in the booking form, making sure you give us all the details necessary inc flight number, arrival time & mobile no, if available.

  • Q. What happens after I have made an online booking?

    A. We will review your request and send you an email confirming the booking with a booking confirmation number.

  • Q. How to pay with credit or debit card?

    A. We use Pay Pal as our preferred payment solution, they have a secure web site, so pay with ease.

  • Q. Can i pay cash to driver?

    A. Yes

  • Q. We have children travelling with us, can you provide child/infant seats?

    A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

  • Q. How long will it take to get to the airport?

    A. Have a look at our estimated travel times.

    London Airport : Travel Times

    London is one the the busiest cities in the world, meaning traffic can be, at times, very heavy. We therefore advise everyone travelling to any London Airport to plan to arrive at least 3 hours before your flight is due to depart. This way if there are any delays en route you still have plenty of time to reach your airport. Please also remember there can be delays at the airport – check in and security may take over 2 hours at the busiest periods.

    We have compiled the following travel time guidelines. This is just a guide, and should not be considered as a definitive travel time for your airport.

    Central London to..
    Peak*
    Off-Peak

    London Heathrow
    2 hours
    1 hour

    London Gatwick
    2 hours
    1 hour 15 minutes

    London Stansted
    2 hours
    1 hour 15 minutes

    London Luton
    2 hours
    1 hour

    London City
    50 mins
    30 mins

    *Peak time in London is from 6am to 10am & 4pm to 7pm.

    Central London is WEST END & CITY postcodes, for other areas of London travel times could be different. Please email or phone if you are unsure what time you need to book your car.

    Please only use this as a rough guide, travel times can vary depending on traffic and weather conditions. Private Executive or any of its sub-contracted drivers will not be held responsable for anyone missing their flights. Please make sure you allow yourself plenty of time to check in and make boarding.

  • Q. Can I smoke in the car?

    A. No. We operate a strict no smoking policy in all our vehicles.

  • Q. Is gratuity included in the price?

    A. No. It is at the passengers discretion.

  • Q. How do I find my driver at the airport?

    A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.

  • Q. What do I do if I can’t locate my driver?

    A. Please call us 0203 209 7097 and our admin team will help you find your driver in the terminal.

  • Q. What if my driver does not turn up at the agreed time?

    A. Phone us, 0203 209 7097 or +447496386299.

  • Q. I cannot locate my driver at the airport, where do i go?

    A. Our driver should be waiting for you with a name board near the airport information desk

  • Q. What if I’m waiting for my luggage and there’s a delay?

    A. Contact us, the driver will wait for you as long as you let us know. Keep a note of our number – 0203 209 7097

If you have any other questions please email us at support@privateexecutive.co.uk