Terms and Conditions

“We do not store credit card details nor do we share customer details with any 3rd parties”

Our company is a PCO licensed private hire operator, providing safe and secure ride on time in our luxury vehicles.

Private Executive operates 8 hours a day, 7 days a week, 365 days a year to arrange prebookings, however the online booking system operates 24/7.

Airport Pick UP – add £5.00 for our meet and greet service (includes 30 minutes waiting time from the actual landing time of the flight, thereafter, waiting time is charged at hourly rates in 15 minute increments).

Number of passengers and luggage’s must be stated clearly during the time of booking. If there any alterations in number the driver will charge accordingly.

All cash fares are paid to the driver in pounds (£) at the end of your journey.

  • Vehicle Type

    It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

  • Prices

    Prices quoted and paid are for passengers being ready to travel at the booked time.

  • Phone Bookings

    All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.

    We will not be held liable for any incorrect information provided by third party.

  • Booking Confirmations

    We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.

  • Payments

    Payments can be made by the following methods:
    1. Cash to the driver
    2. Prepay by Credit/Debit Card

  • Waiting Time Charges

    All pickups from the airports and cruise ports are allowed 30 min free from the landing time/docking time. Any further waiting time will be charged hourly in 15 minute increments. Flight delays are exempt from this charges.

    Pickups from home, hotel, offices and other venues are allowed 5 minutes from the actual booked time, thereafter waiting time will be charged hourly in 15 minute increments will be added to the fare quoted.

  • Additional Passengers and Luggage

    Additional passengers and luggages may be added with the permission of Private Executive control to the car ordered but not exceeding the numbers per vehicle type ordered.

  • Additional Drop offs and Pick ups

    Additional drop offs and pickups will be charged per mile with a minimum fee of £7.00 per diversation.

  • Booking Cancellations

    There will not be any charge for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of 12 hours to the actual pick up time.

    If the passenger missed the flight and informs us in advance either by e mail, text or via phone he/she will not be charged.

     All cancellations  are subject to minimum fee of £7.00

    No refunds will be issued for the following:

    • If the customer provides us with the wrong flight number
    • Cancellations notified under 12 hours
    • If the passenger provides us with misleading information.
    • If the passenger books the car on the wrong date.

    Customer was not available when the car arrives to the pickup point.

  • Missed Flights

    If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £7.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.

  • No Show

    No show is defiend as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

    This will include wrong date wrong time bookings.

    If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall.This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.

    All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

    All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.

  • Routes

    The driver will take the route to a destination by considering the following facts: the trafic, time, road closures, diversions.

  • Liabilities

    The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.

  • Special Fares

    Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.

    Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot gurantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.

  • Refund Policy

    There will not be any charge for bookings which are prepaid with a credit card or debit card which have a cancellation notification period of 12 hours to the actual pick up time.

    If the passenger missed the flight and informs us in advance either by e mail, text or via phone he/she will not be charged.

     All cancellations  are subject to minimum fee of £7.00

    No refunds will be issued for the following:

    • If the customer provides us with the wrong flight number
    • Cancellations notified under 12 hours
    • If the passenger provides us with misleading information.
    • If the passenger books the car on the wrong date.
    • Customer was not available when the car arrives to the pickup point.